Privacy policy

Privacy Policy

Introduction

At By Pegah Atelier, we value discretion as much as design. This Privacy Policy explains how bypegahatelier.com (the “Site”, “we”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase. Our commitment is simple — to safeguard your privacy with the same care and precision that defines our craft.

Collecting Personal Information

When you visit our Site, we collect a limited amount of information to enhance your experience and fulfill your orders. This may include details about your device, your interaction with our pages, and the information required to process transactions or provide client care.

Device Information

  • Examples collected: browser version, IP address, time zone, cookie data, pages viewed, and search terms.
  • Purpose: to ensure the Site loads seamlessly and functions securely, and to improve our user experience.
  • Collected through: cookies, log files, web beacons, and similar technologies.
  • Shared with: Shopify, our secure e-commerce partner.

Order Information

  • Examples collected: your name, billing and shipping addresses, payment details, email, and phone number.
  • Purpose: to process your order, verify payment, arrange shipment, and provide updates or invoices.
  • Shared with: Shopify, DHL, and trusted payment gateways for secure fulfillment.

Client Care Information

When you contact us through contact@bypegahatelier.com, we collect only the details necessary to assist you, and never more. This information remains strictly confidential and is used solely for client correspondence.

Minors

Our Site is not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has shared personal information with us, please contact contact@bypegahatelier.com to request deletion.

Sharing Personal Information

We only share information with trusted partners essential to operating our business. This includes:

  • Shopify (e-commerce platform): Shopify Privacy Policy
  • DHL Express (logistics partner)
  • Meta / Google (advertising and analytics, where applicable)

We may also disclose limited information to comply with legal requirements or protect the integrity of our operations.

Behavioural Advertising

We may use select analytics and advertising tools, including Google Analytics and Meta Ads, to understand how our audience engages with our Site. This allows us to offer content and products most relevant to you.

You may opt out of targeted advertising using the following links:

Using Personal Information

Your information is used exclusively to provide and refine our services:

  • Processing payments and fulfilling orders
  • Communicating order updates
  • Improving our collections and online experience
  • Offering tailored content and product recommendations

We do not sell your data. Ever.

Lawful Basis (GDPR)

For visitors from the European Economic Area (EEA), we process personal information under the following lawful bases:

  • Your consent
  • Fulfillment of a contract
  • Legal obligations
  • Our legitimate interest in providing an optimal and secure client experience

Retention

We retain your personal information only as long as necessary to fulfill the purpose it was collected for, typically until an order is completed and any legal or tax obligations are met. You may request deletion of your data at any time by contacting contact@bypegahatelier.com.

Automatic Decision Making

We do not engage in automated decision-making that impacts your rights or experience. Shopify’s automated systems may temporarily restrict fraudulent activity (such as repeated failed transactions), but these measures are security-based and limited in duration.

Cookies

Cookies are small text files that help us remember your preferences and improve navigation. We use them to:

  • Keep your cart active
  • Maintain secure login sessions
  • Track analytics to refine the browsing experience

You may disable cookies in your browser settings, though this may affect site functionality. For details, visit allaboutcookies.org.

Do Not Track

At present, we do not alter our data practices in response to Do Not Track signals, as there is no universal standard for these settings.

Changes

Our Privacy Policy may evolve to reflect updates in practice, technology, or legal standards. Revisions will be posted on this page, with the date of the latest update clearly stated.

Contact

For any questions, concerns, or requests regarding your data, please contact:

By Pegah Atelier
contact@bypegahatelier.com